Olive Branch Terms & Conditions
Introduction
This is the official web site of Olive Branch - London's Local Florist. By using this web site you are accepting these terms of use:
QUALITY ASSURANCE At The Olive Branch - London's Local Florist we are fully committed to providing you with the best possible florist delivery service. If you are not satisfied in any way with the service that you have received or the flowers or any other items you have received please let us know immediately and your complaint will be investigated. If we are satisfied that your complaint is genuine a refund will be given. REFUNDS AND CANCELLATION By law you have the right to cancel your contract before you receive the products or to return any products to us within 7 working days after the date of receipt of the product. It is your responsibility to take good care of the products to ensure that the products and their packaging are not damaged. If you have already received the products from us and wish to return it please refer to the Returns Policy. RETURNS Once you have notified us that you are returning the products the cost of the products will be re-credited to your credit or debit card as soon as possible and in any event within 30 days of your order provided that the products in question are returned by you and received by us. If you do not return the products delivered to you or you do not pay the cost of returning them we shall be entitled to deduct the direct costs of recovering the products from the amount to be re-credited to you.Security and the Olive Branch web site
From WorldPay
Security is probably one of the most significant concerns for both the consumer and the merchant during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax. Information transmitted online is encrypted using complicated logarithm combinations unlike these other methods that use standard medium coding.
The WorldPay Select payment gateway uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data, protecting both the merchant and their customers.
All communication between the customer and WorldPay is encrypted to the maximum strength supported by the customer's browser using: TLS or SSL (security) Our public web servers are certified by a public Certificate Authority ensuring that customers and merchants alike can have confidence that nobody can impersonate WorldPay to obtain confidential information. All communication between the merchant and WorldPay , including the details of the purchase are encapsulated using our own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banks themselves. There are no vulnerabilities or 'back doors' in any WorldPay systems. We ensure that we stay up to date with the latest versions of any third-party code we use, and continually review our own proprietary code, using current best practice at all times.
In addition card issuers protect cardholders from fraudulent use of their card in a card not present environment, such as over the Internet or telephone. As the customer did not sign for the goods they have the absolute right to demand a charge back if those goods didn't arrive or the card was used fraudulently.
WorldPay also insure all of our merchants against the risk of them going out of business. If one of WorldPay's online merchants goes into receivership WorldPay protects the cardholder by directly refunding any debits onto their card. These two combined allow complete protection for a cardholder.
Enquiries
For information that you may require regarding orders, you can email us quoting your order reference number. Alternatively you may speak to us by telephone on 020 7630 1868 or if dialing from outside the UK +44 20 7630 1868. Telephones are manned between the hours of 9am and 6pm, Monday to Friday (GMT). Our Fax number is 020 7233 8844.
Web Site Design
All Web site design and composition of graphics and the arrangement thereof by Andrew David Fox.
Disclaimer
This web site is intended to provide an online market place. We are not responsible in any way for any damages or losses arising directly or indirectly to viewers of this site and and those to which it may be linked.
All information presented on this site is believed to be correct to date of publish but is without guarantee of any kind.
Olive Branch - London's Local Florist accepts no liability for any errors on this web site.
Unaurthrised use of Olive Branch - London's Local Florist web site
a) The Downloading and replication or defacing of text or images is strictly prohibited.
b) Do not post or email material to any contacts on this web site that is obscene, abusive, threatening or hateful. Overloaded spamming or bombarding email to any addresses associated to Brighton Flowers or The Olive Branch is strictly prohibited.
Copyright
All Web site design, text, graphics, the selection and arrangement thereof, Copyright © 2009 The Olive Branch - London's Local Florist unless otherwise stated and may not be used or reproduced with out prior permission. All rights Reserved.
Comments or suggestions
At The Olive Branch we value greatly our customers' opinions regarding the service that we give! If you have any comments about our site or our service in general we would be glad to receive them.
